How can we help?

You can capture locally in supported mobile experiences, but an account is required for cloud sync, the web app, Friends & Family, and TV access.

Open the web app, enter the email associated with your BakLater account, and enter the six-digit code sent to that address. The code expires after ten minutes and works only in the browser that requested it.

Confirm both devices use the same linked BakLater account and have an internet connection. Open the mobile app briefly to allow pending local changes to sync. If it remains missing, contact support with the approximate title and device types—never send passwords or sign-in codes.

Use the account controls in the mobile or web app. Full deletion instructions are on the account deletion page.

TV apps are intentionally read-only. Save and edit on phone or web, then browse the synced result on TV.

Enter the account email directly on the Roku. BakLater emails a six-digit code; enter that code on the TV. Request a new one if it has expired. A BakLater code is not your Roku account password.

Availability is offered for supported movies and shows and can vary by title, country, and provider coverage. The saved record remains available even when provider data is unavailable.

Sign out in the TV app or revoke its current session. This does not delete your BakLater account or affect the public app listing.

No. Existing and new records remain private until you explicitly choose an audience for a record.

Anyone who receives the private link may claim it before it expires, so send it only through a channel you trust. Both accounts must complete the connection process.

The person loses access to records shared through that connection. Blocking also prevents the connection from being re-established under the service rules.